Exchange Policy
All our jewelry is handcrafted by skilled artisans using various traditional and modern techniques with which it's difficult to produce exact replication of images that's shown on the website.
We put our utmost effort in showcasing the products as realistic as possible with the color, dimensions and look etc.
Our products may contain natural embellishments like semi-precious stones, pearls and gem stones etc. which are natural products and may contain irregularities. This is a natural feature, and will not be considered as a defect.
Also there is no exchange policy as per customer's liking or disliking of the product since we provide all necessary information regarding the product in the product description.
Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of the products displayed on our website. Hence any return/ exchange on these criteria will not be accepted.
We encourage you to get in touch with us before you place an order if you have questions about the details of the jewelry, we will make sure we assist you with enough pictures and videos and other info.
Exchanges will be done for the following cases:
- The product is damaged during transit. (With valid video proof)
- The package is lost in transit by our courier partner
- In case a wrong item has been shipped to you, and only in the event of the purchased goods is unused and undamaged by the customer.
Sale items
Unfortunately, Products purchased during the sale are non-refundable, and not eligible for Returns and Exchanges.
Returns (If Applicable)
We shall accept return of the product only if the same is damaged in transit and is notified to us within 24 hours of receiving the product.
Additionally, customers are requested to do an unboxing video once the product has been received, that helps us to confirm in case if the product has been damaged in transit. In such an event, please WhatsApp us at +91 9136208296 with your order number and attach the images of the product received. We will get back to you with further process of return.
Refunds (If Applicable)
We will provide you a replacement of the same product or refund, provided it is unused and still has the label and tag in the original state.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, a credit will be applied to your original method of payment and you will receive the refund or replacement within 5-7 business days.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
- Incorrect or outdated delivery address by the customer
- After 3 failed delivery attempts by our respective courier partner.
- Package refused by recipient.
- Products returned in a used or damaged condition.
- If the jewelry is not faulty or damaged.
- Customer fails to report the issue within 24 hours of delivery of goods from her end.
Shipping (If Applicable)
Since we are a small business, currently we don't offer a reverse pickup facility. We request you to contact us prior to shipping the item. We will share the necessary details to return the product.